I haven't received my order yet, what do I do?
Don’t panic — we’re here to help!
If your order hasn’t arrived, here are the first steps to follow:
1. Check your tracking number
-
Open the tracking link you received by email.
-
If the tracking shows no movement for more than a few days, please contact us and we’ll look into it for you.
2. If the parcel shows as “Delivered” but you don’t have it
-
Check with your local post office — sometimes parcels are kept there for collection.
-
Ask your neighbours or building reception, as parcels are often left with the closest safe address.